Refund Policy

Because our products are personal care items, we are unable to accept physical returns. However, we want every customer to have a great experience, and we'll work with you to make things right.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery at care@mouthology.com with your order number and a photo of the issue. 

First-Time Customers: 60-Day Money-Back Guarantee

If this is your first Mouthology order and you're not satisfied, you may request a full refund within 60 days of delivery. To request a refund under this guarantee:

• This guarantee applies to your first order placed on mouthology.com only.

• Limited to one claim per customer, per household.

• Valid on orders of up to a 6-pack of tubes

• Wholesale, bulk, and third-party marketplace orders (including Amazon) are not eligible.

• If your first order is a subscription, only the first shipment is covered under this guarantee, subsequent subscription shipments are not eligible.
  

• This guarantee covers product-related concerns, such as taste, texture, sensitivity, or dissatisfaction with results. It does not cover change-of-mind returns, accidental orders, or situations unrelated to the product itself.

Subscription Orders

You can cancel your subscription at any time through your account or by contacting us at care@mouthology.com. To avoid being charged for the next cycle, cancel before your next scheduled shipment date. Shipments already processed or shipped are not eligible for refund based on cancellation timing alone. If there's a product issue with a subscription shipment, reach out and we'll handle it under the Damaged, Defective, or Incorrect Orders terms above.

European Union Customers: 14-Day Right to Cancel

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery, for any reason and without justification, in accordance with EU consumer protection law.

To qualify, the item must remain sealed and unopened. Because our products are personal care items, once the seal is broken they can no longer be returned for hygiene reasons, and this cancellation right no longer applies. To cancel an eligible order, contact us at care@mouthology.com within 14 days of delivery.

Refund Processing

Approved refunds are issued to your original payment method within 5–7 business days. Your bank or credit card company may require additional processing time.

Non-Refundable

• Gift cards

• Sale or discounted items

• Orders where a refund has already been issued

• Requests made outside of the applicable policy windows above

For any questions, reach out to care@mouthology.com.